Contacts
MANIFATTURE ITALIANE SRL
Via Carlo Goldoni 10 - 20129 Milano (MI)
Italy
Email us at info@fabiboutique.com
or call us at +39 0733 8392209
Our customer care representatives are available to help you.
E-mail requests are usually replied within 1 working day (24 hours on working days or 48/72 hours on weekends and holidays)
Customer service representatives are available on the phone:
Monday - Friday, 8:00 - 16:30 (CET) excluding Italian holidays
Shipping Costs and taxes
Orders are dispatched immediately after checking of payment and security verifications on availability of products ordered; at the same time an order confirmation will be sent via email.
In case of an error, the amount will not be charged to your credit card. We will attach the invoice of the order inside the parcel.
Fabishoes.it dispatches Worldwide using DHL , except for some non-EU countries, where packages are dispatched with EMS (shipping price includes EMS insurance).
Delivery time (approx):
DHL 3/7 working days, EMS 7/15 working days, depending on the country and on the transit time and custom clearance.
The delivery cost and taxes/duties change depending on the destination, the package weight and the product value. You will see the delivery cost in the total amount in the purchasing process before you pay. For countries outside EU area, the courier may present you with a separate invoice from local authorities for duties owed. We invite you to verify local taxes and duties before placing an order on Fabishoes.it.
For orders with delivery to Russia for an amount exceeding €200.00, the courier may present a separate invoice requesting payment of customs duties, equal to 15% of the amount exceeding the €200.00.
NOTE: Fabishoes.it does not ship to PO boxes.
For further information please contact us to the e-mail:info@fabiboutique.com.
FREE SHIPPING:
Free shipping for orders from 390 €.
Payment Methods
Credit cards
Fabishoes.it accepts all major credit cards, including Visa, MasterCard and Klarna.
Transactions are secure and hosted by Adyen (https://www.adyen.com/) servers.
When placing an order, the corresponding amount will only be authorised by your credit card provider. You will only be charged when the products are shipped.
Fabishoes.it does not intercept or store its customers' credit card information.
PayPal
Fabishoes.it accepts PayPal payments.
Bank transfer
Returns and refunds
For us the customer always comes first. For this reason, you should be able to purchase your desired product with complete peace of mind.
If you made a mistake in choosing the size, or if you simply changed your mind, all you have to do is send it back to us.
The conditions (pursuant to Italian Legislative Decree no. 506/2005 and EU Directive 2001/83) for returning the purchased product are:
- - The product must be intact and unused.
- - The box containing the product must not be damaged.
- - Any original tag must still be attached to the product.
- - The request must be made within 14 days, with effect from the date on which you receive the product.
If the above conditions are satisfied, we will proceed with the refund.
The shipping cost for returns is at customer's charge; Fabi does not provide any shipping label.
For countries outside EU area, any duties required for the return are at customer's charge. The amount charged by the courier will be deducted from the refund.
To start a goods return procedure:
- - Enter your account page on Fabishoes.it
- - Go to the section "My orders".
- - Go to the details of the selected order
- - Create a return request through the procedure.
We will then contact you as soon as possible to confirm your return request.
You will be able to make the return within 14 days from our authorization
IMPORTANT:
We cannot accept returned goods that do not meet the above criteria.
Our company policy allows maximum 1 returned goods request per order (on which several products can be listed).
Taxes
Information on prices.
If the shipping address of the goods is in a country within the European Union, where the goods are subject to VAT, the final price includes VAT.
If the shipping address of the goods is in a country that is NOT part of the European Union, the final price does not include VAT (indicated with "NoTax") pursuant to Art. 8, c. 1, lett. a) - 21 - 23, Presidential Decree no. 633/1972.
During the order checkout, the amount of eventual shipping costs shall be added to the price of the product.
If the shipping country is changed during order checkout, the price of the product will automatically change to match the taxation of the country entered, thus showing the correct final amount.
Any customs fees and taxes will be calculated and applied by the customs authorities. To find out what your country's import laws and regulations are, please contact the Ministry of Finance.
Security
When ordering with Fabishoes.it, your security is guaranteed. Throughout the purchasing process, every page designed for managing credit card transactions is protected with the latest version of the SSL (Secure Socket Layer) protocol. This means that all financial information—credit card number, expiry date, etc.—is preventively encrypted through a particularly reliable and powerful algorithm before being sent across the Internet.
The method is based on a system devised by ADYEN, a market leader in the development of security systems for online transactions and credit card processing.
When entering your credit card details, the relevant financial information is sent directly to the secure ADYEN site. Neither Fabishoes.it nor other subjects will EVER have access to your credit card data, thereby guaranteeing you maximum security.
FABI BOUTIQUE DOES NOT STORE ITS CUSTOMERS’ CREDIT CARD DETAILS.
You will only be charged for your purchase when the package has been shipped.
The purchase can only be completed by the credit card holder, whose name and address must be identical to those provided on the order invoice. Fabishoes.it reserves the right to request further confirmation details from the purchaser, or to refuse the order altogether.
Fabishoes.it will issue a normal invoice to accompany the products when they are shipped.
Why you should register with Fabibotique.com
Registering with FABI BOUTIQUE is completely free of charge.
During this procedure, you will only be asked for the personal data required for registering as a customer.
By registering, you will be able to:
- Browse the catalogue and add products to your personal wishlist, which can be viewed whenever you like.
- Place orders quickly.
- View your order status and history.
- Change your account billing and shipping details.
REGISTER NOW
Privacy
Excerpt from https://www.fabishoes.it/en/privacy-policy
Regarding the EU Regulation 679/16 and the Legislative Decree 196/03, we inform you that MANIFATTURE ITALIANE SRL will use the personal data that you freely give us for the sole purpose of:
- Sending information, advertising and promotional material;
- Invoicing and shipping in case of purchase.
Your data will be processed only for the achievement of the aforementioned purposes. The conferment of your personal data is optional and their lack of communication is devoid of any consequence, except that of the impossibility of giving effect to the commercial relationship.
You can access your data at any time, request the update, cancellation, correction, block or oppose their processing, extracting a copy in an intelligible format to be provided to another holder and anything else provided by current legislation.
For any request on this subject you can contact the Data Controller:
MANIFATTURE ITALIANE SRL
Via Carlo Goldoni 10 - 20129 Milano (MI)
Italy
VAT number 13042410962
Tel: +39 0733 8392209
Email: info@fabiboutique.com
Cookies
Cookies are portions of data that are stored by the browser on your computer's hard drive:
Consent:
In relation to the information note above, the undersigned declares to have received, pursuant to and by effect of the art.13 of the Legislative Decree 196/03 and of the EU Regulation 679/16, suitable and complete information on the regulations concerning the protection of personal data and, consequently, freely give consent to the processing of personal data by MANIFATTURE ITALIANE SRL, within the terms and for the purposes indicated above.
Guarantee for customers
The Consumer Code (Legislative Decree No. 206/05) protects the consumer from defects of conformity of the goods that occur within two years from the time of delivery and provided that the defect is denounced within two months of discovery.
We advise you to keep the documentation relating to the purchase and delivery; in the event of a defect that is not due to abnormal use of our product, you will be entitled to the restoration of conformity by repair or replacement, or to the appropriate reduction of the price or the termination of the contract, according to the provisions of art. 130 of the Consumer Code.
